What's Included:
30 Printed ECD Difficult Conversations Handbooks per pack. You can order the handbooks in the following ways:
- Buy 1 pack for 30 handbooks
- Buy 2 packs for 60 handbooks
- Buy 3 packs for 90 handbooks
If you need more than 90 handbooks, please contact us for a bulk order. Just send an email to team@ridersandelephants.com, and we'll help you with your purchase. Please also note that shipping is not included in the pack prices.
Purpose:
Difficult conversations are inevitable. But when we consider and actively shape the emotions involved, we empower ourselves to navigate these challenging moments with greater skill and compassion. The ECD Difficult Conversation Handbook gives you the essential tools and insights to handle tough talks with more poise, empathy and effectiveness. Through practical guidance and interactive activities, you'll learn how to harness the power of emotions to flip difficult conversations into opportunities for growth and understanding.
Handbook Objectives:
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To better prepare individuals for navigating difficult conversations
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To enhance emotional intelligence and understanding during challenging conversations
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To offer a guided framework for planning, executing, and reflecting on difficult conversations
How Does It Work?
The ECD Difficult Conversations Handbook works as an interactive guide, leading you through a step-by-step process designed to help you understand how emotions impact conversations. It provides practical insights and action plans to prepare, manage, and reflect on challenging dialogues effectively.
Features:
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Emotional Mapping: Understand your emotional state and that of the other party to navigate the conversation better.
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Conversation Prep: Learn how to set the stage for a constructive conversation by understanding the emotions you bring to the conversation to make challenging conversations less daunting and more constructive.
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Difficult Conversation Techniques: Learn some simple but effective techniques to help you navigate and manage during the difficult conversation
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Post-Conversation Reflection: Review how the conversation went, what could be improved, and how to prepare for future discussions.
Three-Part Conversation
There are three parts to The ECD Difficult Conversation Handbook:
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Pre: Getting Ready for a Difficult Conversation
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During: Having a Difficult Conversation
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Post: Reflections After a Difficult Conversation
1. Pre-Conversation:
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Emotions: What are the most important feelings you want to experience or avoid during this conversation?
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Actions: How will you manage your desired and undesired emotions during the conversation?
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Empathy: What emotions might the other person experience before, during, and after the conversation?
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Story: What assumptions are you making about the other person? What might you be wrong about, and what do you think they perceive as the problem?
2. During the Conversation:
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Clarity of Message: Be clear about your goals and express your needs constructively.
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Loop for Understanding: Use the loop technique to ensure mutual comprehension and trust.
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MP3 Model: Monitor your internal state, pause to regain composure, manage your physiology, and shift perspective for better understanding.
3. Post-Conversation Reflection:
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Emotions: How do you feel after the difficult conversation?
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Lessons Learned About Self: What did you learn about yourself from this conversation?
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Lessons Learned About the Other Person: What insights did you gain about the other person?
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Next Time: What will you do differently in a similar conversation in the future?
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Follow-up: How will you acknowledge and thank the other person for the conversation?
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Relationship Strengthening: What do you value about the other person, and how will you strengthen your relationship moving forward?
These questions and prompts are designed to guide individuals through each phase of a difficult conversation, from preparation to reflection, fostering understanding, empathy, and constructive dialogue.