Difficult Conversations Handbook – Digital Download

Difficult Conversations Handbook – Digital Download

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INCLUDES: Two PDF handbooks (A3 double-sided). We offer two versions to cater to different needs and preferences:

  • PDF for Print: This version is optimised for printing at home or at the office. It is designed in an A3 format and can be printed double-sided and folded for convenience.
  • PDF with Bleeds: Ideal for professional or commercial printing to ensure precise edge-to-edge printing.

Purpose of the Tool

 The ECD Difficult Conversation Handbook gives you the essential tools and insights to handle tough talks with more poise, empathy and effectiveness. Through practical guidance and interactive activities, you'll learn how to harness the power of emotions to flip difficult conversations into opportunities for growth and understanding.

The Problem

Difficult conversations are inevitable. We don't make space to consider the emotional drivers and blockers involved intentionally. But when we consider and actively shape the emotions involved, we empower ourselves to navigate these challenging moments with greater skill and compassion.

Handbook Objectives:

  • To better prepare individuals for navigating difficult conversations

  • To enhance emotional intelligence and understanding during challenging conversations

  • To offer a guided framework for planning, executing, and reflecting on difficult conversations

How Does It Work?

The ECD Difficult Conversations Handbook works as an interactive guide, leading you through a step-by-step process designed to help you understand how emotions impact conversations. It provides practical insights and action plans to prepare, manage, and reflect on challenging dialogues effectively.


  1. Emotional Mapping: Understand your emotional state and that of the other party to navigate the conversation better.

  2. Conversation Prep: Learn how to set the stage for a constructive conversation by understanding the emotions you bring to the conversation to make challenging conversations less daunting and more constructive.

  3. Difficult Conversation Techniques: Learn some simple but effective techniques to help you navigate and manage during the difficult conversation

  4. Post-Conversation Reflection: Review how the conversation went, what could be improved, and how to prepare for future discussions.