IAG – Melissa Cantell, COO

Recently, Melissa Cantell, Chief Operating Officer of IAG New Zealand, took her leadership team through the Map your Emotional Culture Workshop. And two weeks later her leadership team took 60 of their senior leaders through the workshop.

Here's what she had to say about their experience:

"The session was fantastic - the team loved the topic, loved the ECD tool and are very fired up now about how to bring our emotional culture to life. The consistent feedback was that changing the conversation to focus on how we want to feel as humans, not how we need to behave as a corporate, was very freeing, and as a result, we got into some very meaningful conversations very quickly.

There was a lot of emotion - the team are passionate about their people and got quite constructively angry at times - but the process also made it really clear that changing things is within their accountability and remit, and doesn’t need to involve complex plans.

Our commitment was that the outcomes from the day won’t be another corporate artifact that gets cascaded, put on the wall and forgotten - they will live and breathe with each leader in whatever way works best for them, and it’s up to each of us to make the change happen."